Practice for General Training IELTS Writing Task 1
The sample letter contains 14 gaps. Complete it by putting a preposition in each space.
Dear Mr. Peter,
Thank you for your letter of 20 September. I was very saddened ………. your account of what happened in our hotel last month, and I am writing to express my apologies ………. this. I can understand that you were shocked ………. the way the receptionist behaved. There can be no excuse ………. such behaviour and I fully understand why you felt you needed to complain ………. the situation. I can provide no explanation ………. the way the employee spoke to you. As a member of Darius Hotels Group, we have a reputation ………. being perfect ………. looking after our customers, and I am very sorry that your experience ………. our service did not confirm this. I intend to deal ………. staff member appropriately and I will ensure that he does not repeat this behaviour ………. sending him on a retraining course next week. I would like to assure you that the behaviour you encountered is not typical ………. our staff.
As the guest service manager, I am responsible ………. all of our employees so please accept my apologies again and this voucher worth $100 to spend in any ………. our hotels.
Yours sincerely,
John Norman
Guest Service Manager
ANSWER KEY
Dear Mr. Peter,
Thank you for your letter of 20 September. I was very saddened by your account of what happened in our hotel last month, and I am writing to express my apologies for this. I can understand that you were shocked by the way the receptionist behaved. There can be no excuse for such behaviour and I fully understand why you felt you needed to complain about the situation. I can provide no explanation for/of the way the employee spoke to you.
As a member of Darius Hotels Group, we have a reputation for being perfect at looking after our customers, and I am very sorry that your experience of our service did not confirm this. I intend to deal with staff member appropriately and I will ensure that he does not repeat this behaviour by sending him on a retraining course next week. I would like to assure you that the behaviour you encountered is not typical of our staff.
As the guest service manager, I am responsible for all of our employees so please accept my apologies again and this voucher worth $100 to spend in any of our hotels.
Yours sincerely,
John Norman
Guest Service Manager
