IELTS General Writing Task 1 – Topic: Complaint and Band 7.0+ Model Answers

ieltsgeneral.com-IELTS General Writing Task 1 Topic Complaint and Band 7.0+ Model Answers
ieltsgeneral.com-IELTS General Writing Task 1 Topic Complaint and Band 7.0+ Model Answers

COMPLAINTS

Write a letter to complain about a situation in which some adolescents let their dogs run wildly causing dangerous.

Dear Sir/Madam,

I am writing to draw your attention to a situation that has been developing in my neighbourhood.

Recently, I have witnessed many dogs on the loose in the neighbourhood. The dogs, which are fierce looking and not muzzled, are given license to run around the neighbourhood. They are intimidating, especially to children and the elderly. I am afraid that it’s just a matter of time before someone gets seriously injured.

The owners of these dogs, a bunch of adolescents, seem to be unaware of the dangers of letting their pets off the leash and have adopted a nonchalant attitude. The teenagers have been asked by numerous locals to keep the dogs under control but all requests have been ignored and the situation has not improved. I therefore believe that immediate action must be taken and I ask that you investigate the matter and take appropriate action as soon as possible to prevent the occurrence of injury and serious bodily harm.

I look forward to hearing from you soon.

(162 words)

You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Dear Sir,

I am writing to complain about the service that I have received at your bank. Two weeks ago I ordered a cheque book by filling out the appropriate form when I visited the bank but since then I have not received the cheque book and I have received no other correspondence from the bank. It is quite urgent for me as I have quite a few bills that I need to pay that can only be paid by cheque.

Please write to me as soon as possible and let me know how much longer I will have to wait for my cheque book and please explain why I have had to wait so long. I would also like to know what action you are going to take regarding this bad service.

I have been a customer of your bank now for fifteen years and this is the first time I have had to complain. It is very disappointing.

I look forward to hearing from you soon.

Yours sincerely,

Graham Swann (172 words)

 You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff.
Write a letter to the Registrar, complaining about the service you received.

Dear Sir or Madam,

I am writing to complain about the treatment my daughter and I received when we visited the casualty department in your hospital last weekend.

During the afternoon, my daughter developed severe pains in the stomach. Because it was Sunday, my normal doctor was not in his surgery, so we went to the hospital casualty department. When we reached the Enquiry counter, it was obvious that my daughter was unwell as she was screaming with pain. However, the Receptionist just told us to sit down and wait.

Over the next four hours, I constantly asked how long it would take for a doctor to see my daughter, but the Receptionist was quite rude and didn’t seem to care very much. Eventually, we did see a doctor and my little girl had to undergo tests to see if she had appendicitis. However, I was really angry because the doctor said he had not seen anyone for over an hour, so the Receptionist wasn’t doing her job properly.

I would be grateful if you could investigate this terrible service to make sure it doesn’t happen again.

Yours faithfully

 

You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport.
Write a letter to your local newspaper. In your letter:

• explain where you live
• describe the problem
• give reasons why you do not want this development.

Dear Sir/Madam,

I am writing with regard to the article in your newspaper dated 7th September. My house is situated within 20 minutes walk of the airport. Please allow me to point out the problems which have caused serious damage on the residential area. I am fully sure that the problems must be aggravated if the plan is carried out to expand the airport and Increase the number of flights.

First of all, the low-flying aeroplanes are utterly distractive. They make such a big noise that I cannot concentrate on housework at all. What is worse, I am woken up by the late hour flights at midnight; I was diagnosed as Insomnia the other day. I should call this situation noise pollution.

Secondly, I am afraid that the expansion of the airport may reduce the plot of land for the playground which is under construction near the airport at the moment. To sum up, I strongly disagree with the plan. I would appreciate if you could possibly write the article about the problems and disagreement as I said above.

Yours faithfully

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store’s policy.

Write a letter to the store manager, explaining the problems you have had. Ask  for a refund or exchange on the item.

Dear Sir or Madam

Re: faulty jumper and refund refusal

On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made fom cotton. It cost $59.95 and it was not on special.

When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately there were none in stock. Therefore I asked for a refund. However, the shop assintant refused to give me a refund because it was not the policy of the store.

I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.

Yours sincerely

Susan Milne.

You have had a bank account for a few years. Recently you received a letter from the hank stating that your account is $240 overdrawn and that
you will he charged $70 which will he taken directly from your account. You know that this information is incorrect.

Write a letter to the bank. Explain what has happened and say what you would like them to do about it.

Dear Sir,

I am writing in reply to a letter I received from you a few days ago. In your letter you state that I am $240 overdrawn and that you will be charging me $70.

I would like to point out that the reason I am overdrawn is because of a mistake made by your bank. If you look through your records you will see that I wrote several weeks ago explaining the situation. For the last twelve months, I have been paying $300 a month for a car I bought last summer. The monthly payments were taken directly from my bank account. However, two months ago I sold the car and I wrote to you instructing you to stop paying the monthly instalments. I received a letter from you acknowledging my request, but, for some reason, nothing was done about it. Another $300 instalment has been paid this month and this is the reason why I am overdrawn.

I would like you to contact the garage where I bought the car explaining your error. I would also like you to ask them to return the money.

Yours faithfully,

You travelled by plane last week and your suitcase was lost.
You have still heard nothing from the airline company.
Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.

Dear Sirs,

I was one of the passengers who took the flight from Narita (Tokyo) to Heathrow (London) on 5 August. Unfortunately, my suitcase did not come out after the flight. Although I have explained this Mr. McDonald who was in charge at the Luggage Claim Office I have not heard from him as of now.

My suit case is grey Samsonite whose size is 10 x 95 cm. There are 3 steckers on one side and 1 heart shaped stecker on the other side. My initials “AR” are also written on both sides.

There are a few books and a copy of my thesis in that suitcase which I need for the conference on 19 August.

So I would deeply appreciate it if you could give me a prompt reply at your most convenient. My flight number, luggage claim number and address are written below.

Flight No : NH 101
Luggage Claim No : 00026
Address : 6H Silver Street
London.NWI6 5AL

Yours Faithfully,

IELTS General Writing Task 1 – Topic: Complaint and Band 7.0+ Model Answers
5 (100%) 2 votes

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