IELTS Writing Lesson 04 for Writing Task 1, 2 & Sample Answers writing lesson 4 writing lesson 4

IELTS General Training Writing Task 1 Topic:

You should spend about 20 minutes on this task.

You travelled by long distance bus recently and your suitcase was damaged.

Write a letter to the bus company. In your letter
• inform the bus company of when and to where you travelled
• describe your suitcase and what happened to it
• explain why the company should pay for a new suitcase

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter:

Dear Sir or Madam,


Plan your answer Writing test 4 task 1

Sample Answer for IELTS General Training Writing Task 1 Topic:

Dear Madam or Sir,

On 12th November this year, I travelled from Denver to Houston on one of your Intercity buses. I am writing in connection with the damage to my suitcase during that Journey.

The case is black with a soft material cover and wheels. During the journey the suitcase must have moved in the luggage compartment under the bus because in Houston I discovered that one of the wheels had broken off and the handle was cracked. The case is only 10 months old.

The legal advice I have received indicates that your company is liable for damage caused to personal property during a journey. Therefore I am requesting a full refund from you in order to purchase a replacement case. The suitcase is beyond repair, according to the shop from which it was bought. I have the original receipt as proof of purchase.

I trust you will respond appropriately and speedily to this letter.

Yours faithfully,

Ignacio Perez

(157 words)

• Sometimes it is appropriate to use ‘Dear Madam or Sir’ to show gender balance.
• Choice of lexis in formal letters makes the tone more business-like (eg. ‘in connection with’ (not ‘about’), ‘indicates’ (not ‘says’), ‘requesting’ (not ‘asking for’), ‘purchase’ (not ‘buy’), ‘trust’ (not ‘hope’).
• The tone is firm but neutral; there is no expression of anger or emotion.

IELTS Writing Lesson 04 for Writing Task 1, 2 & Sample Answers
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